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Refund policy

All items must be returned to us in a fully resalable condition, which means being unused with all accompanying documents, un-tampered stickers, with undamaged outer packaging and the inner product unused. Jorum Studio reserves the right to refuse a refund or exchange on items deemed not to be resalable. This does not affect your statutory rights. Please note that certain products cannot be returned for reasons of health and hygiene.

Any sale of stock listed as STUDIO SALE is final and cannot be returned.

 

RETURNS

Full price items can be returned for a refund or exchange within 28 days of purchase.

Before returning any orders to us, please contact a member of the team to initiate your returns process at orders@jorumstudio.com.

Items should be returned to the following address:

Jorum Studio
12 St Stephen Street
Edinburgh
EH3 5AL
United Kingdom

At this time orders must be returned to us at the buyers expense.

REFUNDS

Upon acceptance of the returned goods, we will issue a refund for the invoiced amount including the original shipping charges, if applicable, per your order.

Please send the item(s) back to us at the address noted above. During extended promotional periods, please allow up to 10 days for your return to be processed once it has been received by us. If we need to get in touch with you regarding your returned item, we will use the contact information that you have provided to process your order.

Any refund will be made via the same payment method used to make your purchase.

If you have not received a refund to your account after more than 14 days, please show our email confirmation to your bank so that they can help you and speed up the process.


EXCHANGES

If you would like to exchange your item(s) for any other Jorum Studio product, please email us to discuss this with us, we are always on hand to help and advise.

Any approved exchange will be sent to you without incurring any additional postage charges. Exchanged items are subject to availability. We will advise you at the point of contact whether the product you wish to exchange for is in stock. If you wish to proceed with an exchange we will hold this item for 10 days whilst we await your returned item before re-releasing for general sale. If you have a change of heart and no longer wish to exchange an item, it is really helpful to know this, a short email would be welcomed. If you foresee any delays in the delivery of your returned item, please send us a quick email.

For any exchange enquiries please email us at orders@jorumstudio.com

Please send item(s) back to us at the address provided on your sales invoice (also noted above). During extended promotional periods, please allow up to 10 days for your return to be processed once it has been received by us. If we need to get in touch with you regarding your returned item(s), we will use the contact information that you have provided to process your order.

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